At US Tropic Bikini Store, we’re committed to making your tropical getaway shopping experience as breezy as a beach vacation. Below you’ll find all the details about our shipping options and hassle-free return policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods

We offer two convenient shipping options to get your resortwear to you:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
  • Best for: When you need your items faster

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Cost: FREE for orders over $50 USD
  • Best for: Budget-conscious shoppers who can wait a little longer

Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Our Sunshine Guarantee ensures you can shop with confidence. If you’re not completely satisfied with your purchase, we accept returns and exchanges within 15 days of receiving your order.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email us at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Item name and size/color
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Wait for Approval

Our sunny customer service team will respond within 1-2 business days with return instructions and your Return Authorization Number (RAN).

Step 3: Package and Ship

Include the RAN on your package and ship to:

US Tropic Bikini Store
Returns Department
2872 Bell Street
San Antonio, US 78233

Step 4: Processing

We’ll process your return within 3-5 business days of receipt. You’ll receive email confirmation when your refund or exchange is being processed.

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive your return. The time it takes for the credit to appear in your account depends on your payment provider.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or defective.

Exchange Information

  • Exchanges are subject to product availability.
  • We’ll cover the shipping costs for your replacement item.
  • If the item you’re exchanging for is more expensive, you’ll need to pay the difference.

Non-Returnable Items

To maintain hygiene standards, we cannot accept returns or exchanges for:

  • Swimwear with removed tags or hygiene seals
  • Items showing signs of wear or washing
  • Final sale items (clearly marked as such)

International Returns

For our international customers:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in U.S. dollars; exchange rates may affect the final amount

Tropical Tip

Not sure about sizing? Check out our detailed size charts before ordering to find your perfect fit! Our customer service team is always happy to help with sizing questions.

For any questions about our shipping or returns policy, contact our sunny customer service team at [email protected].

Now that you’re covered with our policies, why not browse our latest resortwear collection for your next vacation?