At US Tropic Bikini Store, we want you to love your tropical getaway wardrobe as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns policy ensures you can shop with confidence.

Sunshine Guarantee: We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, and in their original packaging with tags attached.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Send us an email at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear US Tropic Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size/Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify size/color if exchanging)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our sunny customer service team will respond within 1-2 business days with return instructions and your Return Authorization Number (RAN).

Step 3: Package and Ship

Include the RAN on your package and ship to:

US Tropic Bikini Store
Returns Department
2872 Bell Street
San Antonio, US 78233

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days. You’ll receive email confirmation when your refund or exchange is being processed.

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive your return. The time it takes for the credit to appear in your account depends on your payment provider.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or defective.

Exchange Information

  • Exchanges are subject to product availability.
  • We’ll cover the shipping costs for your replacement item.
  • If the item you’re exchanging for is more expensive, you’ll need to pay the difference.

Non-Returnable Items

To maintain hygiene standards, the following items cannot be returned or exchanged:

  • Swimwear with removed tags or hygiene seals
  • Items showing signs of wear or washing
  • Final sale items (clearly marked as such)

International Returns

For customers outside the U.S., please note:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in U.S. dollars; exchange rates may affect the final amount

Tropical Tip: Not sure about sizing? Check out our detailed size charts before ordering to find your perfect fit! Our customer service team is always happy to help with sizing questions.

For any questions about our returns policy, contact our sunny customer service team at [email protected].

Now that you’re covered with our returns policy, why not browse our latest resortwear collection for your next vacation?